Customer Overview
A global IT services and consulting firm from India, surpassing $250M in revenue and employing over 3,000 professionals. Delivering end-to-end digital solutions worldwide, they prioritize reliability and strong operational practices to protect mission-critical data and sustain client confidence.
Challenges & Objectives
One of their largest clients, a global retailer, imposed stricter data privacy and protection requirements, presenting both technical and operational complexities. The firm needed to interpret and negotiate these new mandates while maintaining operational agility. Balancing compliance obligations, cybersecurity best practices, and uninterrupted service became paramount. They required a dedicated security liaison to align evolving standards with existing workflows and preserve their high quality of service.
Solutions & Approach
SecnSure provided vBISO (Virtual Business Information Security Officer) services, embedding security leadership directly within the client’s business unit. This approach enabled day-to-day operational fluidity while meeting stringent customer expectations. A dedicated security liaison guided leadership in prioritizing compliance and cybersecurity measures, refining policies in line with industry best practices. Proactive collaboration between security, compliance, and operational teams ensured evolving requirements were addressed efficiently. Targeted improvements were implemented to mitigate vulnerabilities and reinforce resilience, all while preserving the firm’s agility and service quality.
Value Delivered
The virtual Business Information Security Officer (vBISO) approach helped this client meet a global retailer’s stricter data privacy demands, cutting compliance overhead by 25%. A refined security framework streamlined policy implementation across diverse project teams, improving collaboration and accelerating project timelines. Incident response readiness also improved, reducing average resolution times by 35%. With stronger internal alignment and a dedicated security liaison, the company can now adapt more quickly to future client mandates, fortifying its market reputation.
“We delivered on new security obligations without missing a beat,” said the Senior Delivery Manager.